Peggy Smith Duke, Ed.D. provides in-the-field consultants with home-based administrative and program design assistance. Contact Peggy at Peggy@dukeperformance.com.

 

RESUME & VITA

Peggy Smith Duke,* Ed.D.

 

 EMPLOYMENT

Duke Performance, 1999-present.  Freelance writing and organizational consulting.  

 
Roper Corporation, a subsidiary of General Electric Appliances, LaFayette, Georgia, 1996-1999.  Managed Range University, achieved ISO 9001 status, Sears North American Quality status, and Georgia Success Track employer of the year. 

 
Textron Aerostructures, a subsidiary of Textron Inc., Nashville, Tennessee, 1980-1996 (Peggy Smith Tollison).  Director of communications and development responsible for communication, training and development functions. Responsibility was progressive and included positions in employee involvement, quality circles, quality assurance technician and quality engineer.  Adjunct instructor for Belmont University and Middle Tennessee State University.  Co-owned Tollison Distribution and Sales (Safety and Industrial Equipment) and Auburntown Café.

 
Middle Tennessee State University, Murfreesboro, Tennessee, 1978-1980, 1986-1989.

Department of Psychology Administrative Assistant supporting 24 faculty, maintaining and disbursing department and research grant budgets. 

 
Rutherford Courier, Smyrna, Tennessee, 1974, 1977-1978.  Feature editor and special editions coordinator for a weekly newspaper.

 
Chatham County Humane Society, Savannah, Georgia, 1975-1977.  Veterinary technician.

 EDUCATION

  • MTSU Writer’s Loft certificate January, 2005. 
  • Doctor of Education (Ed.D., 1993), Vanderbilt University, Nashville, Tennessee, Educational Leadership: Human Resource Development
  • Master of Arts (MA, 1985), Industrial and Organizational Psychology, Middle Tennessee State University, Murfreesboro, Tennessee
  • Bachelor of Science (BS, 1974), Mass Communications, Middle Tennessee State University, Murfreesboro, Tennessee

 

PROFESSIONAL EDUCATION AND EXPERIENCE

  • National president of the board for the 10,000-member Association for Quality and Participation (AQP), 1990-91, 1991-1992; Region III director, 1986-1989; chapter president, 1984-1985.
  • Executive committee for the national Shingo Prize for Excellence in Manufacturing, 1989.
  • Along with Baldrige director and ASQC president, co-moderated 1991 and 1992 Quest for Excellence Malcolm Baldrige National Quality Award Winners’ Conferences in Washington, DC
  • Published articles in Personnel Psychology, Journal of Management, Journal of Social Psychology, Quality Circle Digest, Quality Circles Journal, and Journal for Quality and Participation and have made presentations for local, state, regional, national and international conferences.
  • Participated in the International Practitioners’ Laboratory on Participative Workplace Systems, 1992, Turin, Italy, sponsored by the International Labor Organization and ASTD.  Spoke at the International Exposition for Quality Control Circles, Singapore, 1990 attended by 20 Pacific Rim countries.
  • Coordinated the Tennessee leg of a corporate campaign to secure long-lead production funding for the V-22 Tilt-Rotor aircraft co-sponsored by Bell Helicopter, Textron Aerostructures and Boeing Helicopter.
  • Nashville Chamber of Commerce Work Force Skills Development Task Force, 1992; Community Report Card sub-committee, 1993; co-chair, Metro Schools Quality Award Committee, 1994
  • GE Crotonville Experienced Manager Course (EMC) (1997)
  • General Electric Six Sigma Green Belt training (1996-1997); Zenger-Miller Front Line Leadership (1996); GE Crotonville Best Practices Conference on Teams (1996)
  • Walker County Chamber of Commerce education committee (1996); Walker (GA) and Davidson (TN) County Schools Shadowing Program (1996); Special Purpose Local Option Sales Tax (SPLOST) steering committee (1996); Walker County Partners in Education steering committee (1996); literacy committee (1996); BIG StEP business, government, education consortium co-coordinator (1997); board member of Communities in Schools of Walker County, (1998), advisory board for the school of engineering at University of Tennessee Chattanooga (1999)
  • Member of the Motivation and Productivity sub-panel at the 1983 Mission Assurance Conference sponsored by NASA, USAF Space Division, and National Aerospace Industries Association.
  • Tennessee Quality Award Examiner: 1993, 1994
  • Former member, American Society for Training and Development and American Society for Quality
  • Completed Deming 4-day and Deming 1-day seminars (with W. E. Deming); Deming 14 points video series; Baldrige Award self-assessment training; Tennessee Quality Award examiners’ training; Kepner Tregoe Problem Solving; facilitator training; process analysis; statistical process control; and other problem-solving and quality development opportunities.
  • Summer study in 1970 at Oxford University, Oxford, England and in 1971 at Loyola University, Rome, Italy, and Cité Universitaire, Paris, France.

 
*formerly Peggy Smith Galloway and Peggy Smith Tollison

PUBLICATIONS

 Tang, T. L. .P.; Tollison, P. S; & Whiteside, H. D. (1987).  The effect of quality circle initiation on motivation to attend quality circle meetings and on task performance.  Personnel Psychology, 40(4), 799-814.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (1987).  The survival of quality circles: An examination of the major in-process differences between active and inactive quality circles.  ERIC Document Reproduction Service ED 279 980.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (1987).  Quality Circle effectiveness as a function of upper-management support, circle initiation, and collar color. ERIC Document Reproduction Service ED 277 938.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (1989).  Quality Circle productivity as related to upper-management attendance, circle initiation, and collar color.  Journal of Management, 15(1), 101-113.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (1988).  Top-, middle-, and lower-management attendance and quality circle effectiveness.  ERIC Document Reproduction Service ED 300 701.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (June, 1991).  Managers’ attendance and effectiveness of small work groups: The case of quality circles.  Journal of Social Psychology, 131(3), 335-344.

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (Winter, 1993).  Differences between active and inactive quality circles in attendance and performance.  Public Personnel Management, 22(4), 579-590.      www.questia.com/library/economics-and-business/ business/management/quality-circles

 Tang, T. L. .P.; Tollison, P. S.; & Whiteside, H. D. (February, 1996).  The survival of quality circles: The change of membership in active and inactive quality circles.  Journal of Social Psychology, 136(1), 57-67.

 Tollison, Peggy Anne Smith. 1993. Effects of Job-Specific, Tutored Instruction and Generalized, Computer-Aided Instruction on Reading Comprehension in a Workplace Literacy Program. Dissertation. Vanderbilt U, Nashville.  http://www.nol.net/~athel/atheltbib.html

Tollison, P. S. (May, 1986).  Program tracking: Incremental measurement of in-process goals.  Educational Transactions of the 8th Annual IAQC Spring Conference, Baltimore, Maryland, 151-155.

Tollison, P. S. (October, 1986).  The business of business.  Quality Circle Digest, 6(10), 85-89.

Tollison, P. S. (March, 1987).  Managers are people, too: A case study on developing middle management support.  The Quality Circles Journal, 10(1), 12-15.

Tollison, P. S. (June, 1987).  Change the system or go around it: Project delays.  The Quality Circles Journal, 10(2), 64-67.

Tollison, P. S. (December, 1988).  Can participation improve a needs analysis?  Journal for Quality and Participation, 11(4), 26-27.

 Tollison, P. S. (March, 1989).  In search of a flexible total involvement model: Meet ODIE (Organizational Development through the Involvement of Employees).  Journal for Quality and Participation, 12(1), 82-88.

 Tollison, P. S. (January/February, 1992).  Assessing TQM training needs.  Journal for Quality and Participation, 15(1), 50-54.

 Tollison, P. S.  (1993).  Effects of job-specific, tutored instruction and generalized, computer-aided instruction on reading comprehension in a workplace literacy program.  Dissertation Abstracts International, 54(4), SECA, 1202.

 Tollison, P. S.; Burghard, P.; Czarnecki, E.;  Harris, R.; Hirosky, B.; Lumpkins, T.; Pozdol, M. (December, 1989).  Union leadership: Skills for the 1990s.  Journal for Quality and Participation, 12 (4), 48-51.

 

PRESENTATIONS

 Kilbey, M. M., & Tollison, P. S.  (August 23, 1982).  Age effects of d-Amphetamine-induced activity and stereotypy in rats.  Presented at the American Psychological Association Annual Conference, Washington, DC

 Mathes, D.;  Pastreich, W.; Tollison, P. S.; McManus, K.; Belmont, T.; Spencer, G. (December, 1994).  Enhancing work force skills for the workplace of tomorrow.  Presented at the US Department of Labor and Association for Quality and Participation New American Workplace Conference, Washington, DC

 Tang, T. L. P.; Tollison, P. S.; & Whiteside, H. D. (March, 1986).  Quality circle effectiveness II: Effects of management support, self versus other initiation, and collar color.  Presented at the southeastern Psychological Association 32nd Annual Meeting, Kissimmee, FL.

 Tang, T. L. P.; Tollison, P. S.; & Whiteside, H. D. (April, 1987).  Quality circle effectiveness as a function of upper-management support, circle initiation, and collar color.  Paper presented at the 33rd Annual Convention of the Southwestern Psychological Association, New Orleans, LA.

 Tang, T. L..P.; Tollison, P. S.; & Whiteside, H. D. (March, 1988).  Top-, middle-, and lower-management attendance: Which one has the most impact on quality circle effectiveness?  Presented at the Southeastern Psychological Association 34th Annual Meeting, New Orleans, LA.

 Tang, T. L..P.; Tollison, P. S.; & Whiteside, H. D. (June, 1988).  Participation and performance of QCs: Does self-initiation help or hinder?  Paper presented at the 34th Annual Convention of the southwestern Psychological Association, Tulsa, OK.

 Tang, T. L..P.; Tollison, P. S.; & Whiteside, H. D. (August, 1988). Top-, middle-, and lower-management attendance and the effectiveness of quality circles.  Paper presented at the 96th Annual Convention of the American Psychological Association, Atlanta, GA.

 Tang, T. L. P.; Tollison, P. S.; & Whiteside, H. D. (April, 1989).  The survival of quality circles: An examination of the quality circle tenure.  Paper presented at the 35th Annual convention of the Southwestern Psychological Association, Houston, TX.

 Tollison, P. S. (October, 1986).  Incentives and Motivation: What’s the catch?  Presented at the International Association of Quality Circles Fall State-of-the-Art forum, Orlando, FL.

 Tollison, P. S. (March, 1987).  Facilitation vs. Advocation: Viewing middle management support from a different perspective.  Presented at the International Association of Quality Circles Central Tennessee Chapter Workshop, Nashville, TN.

 Tollison, P. S. (September, 1987).  When results count: Innovations of excellence.  Presented at the Quality Fest ‘87, sponsored by Volusia County, General Electric, and the East Central Florida Chapter of the International Association of Quality Circles, September 22-23, Daytona, FL.

 Tollison, P. S. (September, 1988).  The organizational triathlon: Involvement, commitment, quality.  Presented at the Greater Memphis Chapter of the Association for Quality and Participation Quality Circle Day, September 16, Memphis, TN.

 Tollison, P. S. (October, 1988).  Organizational development.  Presented at the 2nd annual Excellence in Mississippi conference, October 6, Jackson, MS.

 Tollison, P. S. (November, 1990).  The transforming power of QCCs.  Presented at the International Exposition of Quality Control Circles ‘90, November 27-December 1, Singapore.  Sponsored by the National Productivity Board of Singapore.

 Tollison, P. S. (October, 1992).  Basic skills in the workforce: A roadblock to quality.  Keynote presented at the 6th annual Excellence in Mississippi Conference, October 9, Jackson, MS.

 Tollison, P. S.; Tang, T. L. P.; & Whiteside, H. D. (March, 1986).  Quality circle effectiveness I: A correlational study.  Presented at the Southeastern Psychological Association 32nd Annual Meeting, Kissimmee, FL.

 Tollison, P. S.; Tang, T. L. P.; & Whiteside, H. D. (March, 1987).  The survival of quality circles: An examination of the major in-process differences between active and inactive quality circles.  Presented at the Southeastern Psychological Association 33rd Annual Meeting, Atlanta, GA.